Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 3 - 7 business days
  • North America : 3 - 5 business days
  • Europe : 3 - 10 business days
  • Asia Pacific : 3 - 20 business days
  • Latin America and the Caribbean : 3 - 20 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 21 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalized orders

    Yes, we offer customized listings to meet our clients demands, quantities and bundles.
    Please send us a private message before buying, if we don't have enough inventory we can schedule your order within a 30-60 days time frame previously approved via buyer and Latin Nomad.

    Care instructions

    In every single listing we specify the preferred cleaning method.
    For additional instructions please let us know how we can help you.

    Wholesale availability

    Yes, we offer customized listings to meet our clients demands, quantities and bundles.
    Please send us a private message before buying, if we don't have enough inventory we can schedule your order within a 30-60 days time frame previously approved via buyer and Latin Nomad.

    Gift wrapping and packaging

    Yes, when buying please select the gift button.

    Shipping Process

    We may take 1-3 business days to process your order; all depends on high volume and availability of the pieces. Most of the time, our time frame is one day meaning your order will be ready to ship the next business day available as soon as the order is placed.
    Please note: you may not be able to track your package(s) right away. It can take 24-48 hours for the carrier to update their records with your shipping information.

    Returns, Exchanges and Cancellations

    We gladly accept returns, exchanges, and cancellations. Please read all shop conditions.

    Shop Policies:
    +Cancelations: please reach to us within 24 hours once you placed an order.
    Once we have processed your order, just proceed to make a return.
    +Returns: Taken within 21 days of item purchased. Buyers are responsible for shipping expenses to send back/return unwanted merchandise. Customizable pieces are NON REFUNDABLE.
    +Exchanges: Only with same item or related item, broken pieces are available for replacement .
    +Damage: If a piece arrives damaged, we will issue a replacement upon availability but new shipping expenses will be covered by the buyer.

    How do I know if my order has already shipped

    Once we have processed and print out the correspondent labels on your order, you will received a automated email notification directly from the Etsy website stating your routing or tracking number.
    Please note: you may not be able to track your package(s) right away. It can take 24-48 hours for the carrier to update their records with your shipping information.

    Also you can track your order under the Etsy app or website, just sign in into your account, go to tab named "YOU" then follow click the tab named >Purchases and Reviews> once there you are able to see all your orders placed and categorized by shop/image of the item purchased and below the image the is a "Track Package" button.

    Merchandise, Item Sizing

    We do our best on each item to take professional shoots including natural ambiance & staged or life style photos. If an image is not clear as sizing reference, please also check on the description bar below each item.
    There, we always add a brief description of the item including:
    -Quantity
    -Finishes
    -Materials
    -Colors
    -Sizing
    -Availability
    -Care Instructions

    Reuse and Recycle

    We encourage our team and customers to take care of our planet, please try to reuse and recycle most of the shipping material.
    We source most of our cardboard boxes from environmental friendly suppliers, as well as we recycle most of our shipping supplies; always assuring merchandise safety.
    We mostly use Bubble Wrap Sheets, Styrofoam plaques, and Kraft Paper Tissue depending on the item fragility.

    Legal imprint